Frequently Asked Questions
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Unless the event is cancelled outright we operate a strict 'no-refund' policy on booking cancellations. This is standard practice for entertainment events.

It is possible to carry over payments to the next event as long as the cancellation is made earlier than 4 weeks prior to the event. The deposit is not included in the transferrable amount.

In the event of a cheque being returned by the bank unpaid we will charge an administration fee of £8 to cover our costs. This charge and all outstanding money must be paid in full before admission to the event will be permitted.

You should keep your possessions with you at all times. Don't leave them unattended as it may cause a security issue.

It is the responsibility of all attendees to ensure the safety of themselves and others.

As this event actively encourages fancy dress which often includes accessories of a potentially dangerous nature please note we have a policy regarding these items.

• Any item prohibited by law is strictly forbidden on the premises.
• People carrying any potentially dangerous items should ensure they are handled in a responsible manner to ensure they do not become a danger to themselves or others.
• No weapon or other potentially dangerous item may be taken onto the dance floor.
• If a member of crew or hotel staff consider an item is contravening Health and Safety rules they have the right to confiscate it. Such items will be stored by the hotel for collection on your departure.

We hope so, we endeavour to be totally inclusive. Please see our Special Needs page for further details.

There are a large number of rooms available at the event hotel issued on a 'first come first served' basis.

When you book to attend the event you can reserve a room in the Quality Hotel Walsall. This reservation in no way guarantees your booking will be successful as it is dependent on room availability, however the earlier you book the better chance you have.

SFB Events^Ltd will endeavour to notify you as soon as possible as to the status of your reservation.

Full details on how to contact the event organisers can be found on our Contact Details page.